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Table of Contents
- Your User Account
- Your obligations as a User
- Obligations and rules for use of Chat
- Exceptional Circumstances and Aborted Games
- Responsible Gaming
- Special Conditions
- Anti-money Laundering Reporting
- Intellectual Property
- Limitation of liability
- Breaches, Penalties and Termination
- Applicable law and jurisdiction
- Bonus Terms
- NetEnt games
1.1. Viral Interactive Limited is a limited liability company, incorporated in Malta and subject to Maltese law, bearing registration number C 66828 and having its registered address at Elija Zammit Street, Edge Water Complex, Floor 4, St. Julian’s, STJ3150, Malta. (the “Operator” or “Company”)
1.2. The Operator is licensed and regulated by the Malta Gaming Authority (www.mga.org.mt) in virtue of a Class 1 License bearing number MGA/B2C/326/2016 issued on 24/10/2016 offering casino games operated by a gaming system provided by NetEnt Malta Limited, Play´ngo Malta Ltd, Yggdrasil Gaming Ltd, NYX Digital Gaming Malta Ltd, Microgaming Europe Ltd, Evolution Gaming Malta Ltd, Nolimit City Ltd. iGamingCloud Limited, Pragmaticplay Limited, Playson Limited, Digital Software Limited and Red Tiger Gaming. The Operator is regulated in the United Kingdom (UK) by the Gambling Commission with license number: 000-042739-R-321859-012. The Operator is regulated in Sweden by the Swedish Gambling Authority, Spelinspektionen, with the License decision 18Li8512.
1.3. The website www.redarmybet.com is operated and managed by the Operator.
1.4. All payments over the Website are managed and collected by the Operator.
1.5. “Games” means all the games available on the Website including but not limited to casino and live casino, sports betting and other games as may from time to time become available on the Website. The operator reserves the right to add and remove Games from the Website at its own discretion.
1.6. These Terms and Conditions ("Terms and Conditions") regulate the usage by you (“you” or the “Player") of the Games provided on any company Website, mobile and/or every other software belonging to, operated by, or licensed to the Operator.
1.7. These Terms and Conditions establish the entire agreement between you and the Operator as the Company with respect to the software and, in the case of fraud, surpass all prior or contemporaneous communications and proposals, whether verbal, written or electronic between you and the Company with respect to the Software.
1.8. These Terms and Conditions constitute a binding agreement between you and the Operator and come into force as soon as you accept the conditions by ticking in the "I ACCEPT" ticking box in the agreements. By accepting you signify to the Company that you have read these Terms and Conditions and accept them. By using any of the Software belonging to, operated by or licensed to the Company you signify that you agree with these Terms and Conditions.
1.9. You must read these Terms and Conditions carefully in their entirety before you tick in the “I ACCEPT” box. If you do not agree with any provision of these Terms and Conditions you must not use or continue to use any of the services provided by the Company.
1.10. The Operator reserves the right to modify and amend these Terms and Conditions at any time, and will be valid until a new version is in place. You will be notified prior to any changes and your reacceptance is required for the new agreement to become effective. If you do not agree to the updated Terms and Conditions, you must stop using the Software.
1.11. Rules and explanations in respect to the Games provided in separate links on the sites, or explanations and conditions referring to the software stated therein are incorporated into these Terms and Conditions by reference.
1.12. These Terms and Conditions may be published in a number of languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between you and the Operator and in case of any discrepancy between a non- English version and the English version of these Terms and Conditions, the English version shall prevail.
1.13. Bold headings used in these Terms and Conditions are used for convenience only and shall not affect the interpretation of these Terms and Conditions.
2. Your User Account
2.1. User Registration
2.1.1. In order for you to be able to place wagers using any of the Software, you must first personally register with the Operator and open an account (“User Account”), "User account" has the same meaning assigned to it as "Player's account"
2.1.2. You are allowed to have only one User Account. If you attempt to open more than one User Account, all accounts you try to open may be blocked or closed. If you notice that you have more than one User Account under different names, you must notify the Operator immediately.
[Swedish customers only]
Only physical persons residing, or with a substantial presence, in Sweden may be registered for online gambling.
2.1.3. A request to open a User Account is made by personally filling out the registration form and submitting it to the Operator through any of the Websites. You must enter all mandatory information requested into your registration form, in particular, your identity, your contact details and address, including a valid e-mail address, your place of residence and relevant payment information. All information entered must be correct.
2.1.4. Your Player Account must be registered in your own, correct name. Only one account may be opened per customer.
2.1.5. Any other accounts that you open with us shall be “Duplicate Accounts”. In the case of opening a Duplicate Account, any Accounts which you have opened may be closed by us immediately and:
- all transactions made from your Account and Duplicate Account(s) will be made void;
- all stakes or deposits made using your Account and Duplicate Account(s) will be made void; and
- any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from your Account and the Duplicate Account(s)
2.1.6. The Operator may request that you provide it with additional information/documents to verify your identity, such as a copy of your passport, driving license or official ID card. If you fail to provide the Company with requested documents, or if the information or documents that you provide is/are found false or misleading, your User Account may be blocked or closed and funds forfeited
2.1.7.[UK customers only]You must verify your identity before you will be allowed to deposit funds into your User Account or access any games including real money, free bet or bonus play. To verify your identity, you must provide us with satisfactory proof of identity which can be a copy of a valid
- driving license or;
- citizen card.
You must also provide us with a satisfactory proof of address which is not more than three (3) months old. The proof of address may be
- a recent utility bill;
- a bank statement (where the address is clearly stated) or
- a government document.
If the Company is unable to verify your identity details during the registration process, the Company reserves the right to close your User Account until the verification process is complete or request additional documentation (for example source of wealth and source of funds).
2.1.8.[UK customers only]The Company is required to follow the anti-money laundering regulations and gambling regulations and make checks to verify your identity and the source of funds deposited by you. The Company may at any time request you to not only verify your identity and address but also request proof of ownership for any payment method used to deposit or withdraw funds (including source of wealth and/or source of funds).
2.1.9. Please be aware that underage gambling is illegal. If the Operator is unable to confirm your legal age then your Player’s Account may be suspended. If you are proven to have been under age at the time you made any gambling or gaming transactions,
- your Player Account will be closed;
- all transactions made while you were underage, and all related funds deposited by you will be void and all these funds may subsequently be refunded;
- any stakes for bets made while you were underage will be void; and
- any winnings which you have accrued during such time will be forfeited, and you are obliged to return to the Operator any such funds which you have withdrawn from your Player Account.
2.1.10. It is your sole responsibility to ensure that the information that you provide is true, complete and correct and that you keep the information up to date.
2.1.11. As part of the registration process you will have to choose your username and password for login into the sites. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. The Operator is not responsible for any abuse or misuse of your User Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
2.1.12. The Operator reserves the right to refuse to register an Account or to close your Account at the Company's sole discretion. However, all money within your Account will be returned and all contractual obligations already made honoured.
2.1.13. The Company is required by its license to inform you about what happens to funds which the Company holds on account for you, and the extent to which funds are protected in the event of insolvency protection of customer funds. The Company shall hold your funds in a separate bank account so as to be kept segregated from the Company's own accounts.
[UK customers only]
The Company shall hold your funds in a separate bank account so as to be kept segregated from the Company's own accounts, in accordance with the Company's regulatory obligations. These funds are not protected in the event of insolvency.
[Swedish and MGA customers] If the company is in negative financial condition (insolvency), the funds in the game account are returned to the player.
2.2. Deposits to User Account
2.2.1. You may participate in any Game only if you have sufficient funds available to wager for such participation. The Operator shall not give you any credit whatsoever for participation in any Game.
2.2.2. You shall only use such credit cards and other financial instruments that are valid and lawfully belong to you in relation to deposits of funds into your Account.
2.2.3. No deposits are accepted before verification of the used payment method. You shall complete the verification process within thirty (30) days of deposit. If you fail to verify the process, your User Account will be blocked along with any associated funds.
2.2.4. If you wish to deposit from a different credit card or other financial instrument, you shall add that credit card or other financial instrument into your User Account details. You shall verify the ownership of that credit card/other financial instrument prior to effecting any deposit from it.
2.2.5. Due to regulatory requirements in relation to AML/CFT, we are required to verify the identity and also request further verification of your source and origin of your funds if the total accumulation of your withdrawals or deposits equals or exceeds €2000 or equivalent in other currency.
[Customers playing under MGA License]
The above mentioned €2000 value is calculated on a daily basis taking into account all deposits effected by you since the establishment of the business relationship; or on the basis of a rolling period of one hundred and eighty (180) days.
2.2.6. You may not use funds that originates from any illegal activity or source or that is tainted or associated with any illegality or ill-gotten means.
2.2.7. The Operator will for all markets accept payments made according to the currency chosen on Registration. Accepted currencies for payments may vary between markets, and the Company may accept multiple currencies for payments in some markets. The exchange rate used by the Operator will be updated on a daily basis and determined by the time of withdrawal from depositing account. Please note that any exchange premiums are payable by you and that accepted currencies may differ from one market to another.
2.2.8. To deposit funds into your User Account, you can use any of the deposit methods specified on the “Payment options” page. Details regarding processing time and fee structure for the payment methods utilized are available on this page, and may be amended from time to time.
2.2.9. You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account, or to transfer, sell and/or acquire user accounts.
2.2.10. The Operator may charge assigned fees for processing deposits. Fees may change over time and current fee structure is specified in the relevant pages of the site. The Operator reserves the right to assign minimum and maximum deposit levels as specified on the relevant pages of the site, and may change over time.
2.2.11. The Operator reserves the right to use additional procedures and means to verify your identity when effecting deposits into your User Account.
2.2.12. The Operator is not a financial institution and thus should not be treated as such. Your account will not get any interests on deposited amounts.
2.2.13. All information related to funds deposit can be found under “My Account” and “Deposit” pages of the site. You can use any of available depositing methods stated there, however they may change from time to time.
2.2.14. Your bank may independently charge you for bank wire transfers and other methods of payment. Transaction fees are listed here. NOK withdrawals are processed in EUR and will incur currency conversion and international transaction fees charged by your bank.
2.3. Withdrawals from User Account
2.3.1. You may withdraw any amount up to the “Cash” balance in your User Account by issuing The Operator with a valid notice of withdrawal on the Website, if deposit was made without using a bonus. Withdrawal of "Cash" balance is not possible if deposit is done using a bonus. Support can remove bonus and winnings if you wish to withdraw your deposit.
2.3.2. Please note that products at The Operator are consumed instantly when playing. The Company may hence not provide refunds, cancellation of services or returns of goods with regards to in-game play. When playing a real money game, money will automatically be drawn from your User Account.
2.3.3. The Operator does not accept requests for withdrawals made by telephone or e-mail. Notices for Withdrawals can only be made via the company Website.
2.3.4. You must first cancel all outstanding stakes in order to free your User Account balance or withdraw funds.
2.3.5. You shall only use such credit cards and other financial instruments that are valid and lawfully belong to you in relation to withdrawal of funds from your Account.
2.3.6. Withdrawals shall only be made to credit cards and other financial instruments which have already been verified and from which deposits have been effected into your User Account.
2.3.7. Withdrawals from a Player Account are made through payments addressed to the Account Holder or transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder. Whenever possible, the Operator will restrict withdrawals to be made only to the same account utilized by the Account Holder to make deposits.
2.3.8. In the event that withdraw to a different credit card or other financial instrument is being allowed, the verification on the player and ownership of the credit card/other financial instrument will be conducted even if the €2000 threshold has not been met.
2.3.9. Any pending transactions which do not match with your verified credit card or other financial instrument are reversed back to the originating payment method. In the event that the operator is unable to reverse the amount, the operator shall freeze the amounts.
2.3.10. Details regarding processing time and fee structures for withdrawals in respect to method utilized are available on the “Payment options” page and may be amended from time to time. Furthermore, once a customer’s documents are received by us and verified, The Operator will process your withdrawal within 5 business days.
2.3.11. The Operator reserves the right to perform enhanced due diligence in respect to withdrawals of funds not used for wagering and to review your behavior on the site and use of games for irregular gaming patterns. The Company reserves the right to withhold and/or confiscate withdrawals in case the Player fails to pass due diligence or/ and the Company deems that irregular gaming pattern have occurred.
2.3.12. If by mistake The Operator credits your User Account with winnings that do not belong to you, whether due to human or technical error or otherwise, the amount will remain property of the Operator. The amount will be deducted from your User Account as soon as the Company becomes aware of the mistake. If you withdraw funds that do not belong to you, without prejudice to other remedies and actions that may be available by law or otherwise, the amount paid by mistake will constitute a debt owed by you to the Operator. You are obliged to immediately report any incident of incorrect crediting to the Operator, such reporting should be via e-mail.
2.3.13. The Operator will carry out additional verification procedures for any payout exceeding the equivalent of, or cumulative withdrawals exceeding 2 000 € and further reserves the right to carry out such verification procedures in case of lower payouts. Such identity verification may for example include copies of a player’s passport, utility bill, bank statement or credit card statement.
2.3.14. Where applicable the Company reserves the right to credit you back using the same method as you have previously used to deposit.
2.3.15. Wins are credited to your personal User Account.
2.3.16. Upon requesting a withdrawal of winnings the Operator reserves the right to payout the requested amount up to maximum of €7,000 per week and no more than €28,000 per month. These limits do not apply to winnings from networked progressive jackpots.
These limits do not apply to Players playing under UK or Swedish Licences
2.3.17. Transfer of funds between players is strictly forbidden.
2.4. Inactive and Dormant User Accounts
2.4.1. An inactive account is an account that has not been accessed for 12 months, that has a real money balance.
2.4.2. A dormant account is an account that has not been accessed for 30 Months, that has a real money balance.
2.4.3. Accounts with no login or game player are managed by the Operator in a specific process.
2.4.4. After twelve (12) months since last login, the Company reserves the right to charge a 5 €, or equivalent, per month in administrative fee on your account, as long as the balance is positive, and your account stays inactive.
2.4.5. Once your account becomes dormant, if the Company have been unable to contact you or/and if you cannot be satisfactory located, the Operator, in accordance with the applicable law, shall close your account and transfer your remaining account balance to you or to the relevant authorities.
2.4.6. Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.
2.5. Closing of User Account
The Company will return to you all funds from your User Account subject to the deduction of relevant withdrawal charges. If closure of your account is related to concerns about possible gambling addiction, this shall be indicated.
2.5.2. The Operator reserves the right to terminate your User Account and to refund to you the balance available to wager, subject to the deduction of relevant withdrawal charges, at the Company’s absolute discretion and without any obligation to state a reason or give prior notice.
3. Your obligations as a User
3.1. Declarations and Warranties
You hereby declare and warrant that:
3.1.1. You are over 18 years of age or minimum legal age as stipulated in the laws of jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the site;
3.1.2. It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the Games. Gambling on our Website may not be legal in certain jurisdictions. Such countries are for example: Afghanistan, Algeria, Angola, Bahrain, Cambodia, Cuba, Ecuador, Eritrea, Ethiopia, Guyana, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lao, Libya, Malaysia, Mauretania, Mauritius, Morocco, Myanmar, Namibia, Nicaragua, Nigeria, Norfolk Island (Australia), North Korea, Oman, Pakistan, Panama, Papua New Guinea, Philippines, Qatar, Russia, Rwanda, Saudi Arabia, Somalia, South Sudan, Sudan, Syria, Tunisia, Uganda, United Arab Emirates, Yemen, Zimbabwe.
3.1.3. You are not resident in Albania, Australia, Belgium, Bulgaria, Czech Republic, Cyprus, China, Denmark, Dutch Caribbean, Estonia, France, Gibraltar, Hungary, Hong Kong, Italy, Latvia, Lithuania, Mexico, Montenegro, Poland, Portugal, Romania, Singapore, Slovakia, Spain, Turkey, United States and its dependencies, military bases and territories including but not limited to Am. Samoa, Guam, Marshall Islands, N. Mariana Islands, Puerto Rico, and Virgin Islands.
3.1.4. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from the Operator;
3.1.5. You participate in the Games for entertainment and/ or recreational purposes only and strictly in your own personal non-professional capacity;
3.1.6. You participate in the Games on your own behalf and not on behalf of any other person;
3.1.7. All information that you provide to the Operator during the term of validity of this agreement is true, complete, and correct, and that you shall immediately notify the Company of any change of such information;
3.1.8. All money that you deposit into your User Account are not tainted with any illegality and, in particular, do not originate from any illegal activity or source;
3.1.9. You understand that you take the risk of losing money deposited into your User Account by participation in any of the Games;
3.1.10. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software assisted methods or techniques or hardware devices for your participation in any of the Games, the Company does not allow any kind of robots or/ and programmed devices in game play. The Operator hereby reserves the right to invalidate any wager in the event of such behaviour;
3.1.11. Games played on our Website should be played in the same manner as games played in any other setting. This means that players should be courteous to each other and avoid rude or obscene comments;
3.1.12. The Operator reserves the right to terminate and/or, change any games or events being offered on the Website, and to limit and/or refuse wagers.
4. Obligations and rules for use of Chat
4.1. As part of your use of the site, the Operator may provide you with a chat feature, which is moderated by us and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility should be for recreational and socializing purposes, and is subject to the following rules:
4.1.1. You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;
4.1.2. You shall not use offensive usernames or screennames when register or login.
4.1.3. You shall not make statements that are abusive, defamatory or harassing or insulting to the operators of the site;
4.1.4. You shall not make statements that advertise, promote or otherwise relate to any other online entities.
4.1.5. You shall not make statements about the Operator or any other internet site(s) connected to the Operator that are untrue and/or malicious and/or damaging to the Operator.
4.1.6. You shall not collude through the chat rooms or separate chat. Any suspicious chats will be reported to the competent authority.
4.2. In the event of you breach any of the above provisions relating to the chat facility, the Operator shall have the right to remove the chat room or immediately terminate your Users Account. Upon such termination, the Operator shall refund to you any funds which may be in your User Account over and above any amount which may be owing to us at such time (if any). The Operator shall report to the competent authority any suspicious chats.
5. Exceptional Circumstances & Aborted Games
5.1. The Operator reserves the right to cancel, and/or declare a wager void partially or in full if the Company, at its own discretion, would deem it obvious that any of the following circumstances have occurred:
– you, or people associated with you directly or indirectly influence the outcome of an event;
– you and or people associated with you are directly or indirectly avoiding the rules of the Company;
– the result of an event has been directly or indirectly affected by criminal activity;
– wagers have been placed that would not have been accepted otherwise, but that were accepted during periods when the Software(s) have been affected by technical problems; due to an error, such as a mistake, misprint, technical error, casino system malfunction, force majeure or otherwise, wagers have been offered, placed and or accepted due to this error.
5.2. The Operator is not liable for any damages or losses deemed or alleged to have arisen out of or in connection with any of the software or its content; including without limitation, loss or corruption of data, delays or interruptions in operation or transmission, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.
5.3. The Operator is not liable for any server disruptions, downtime, lagging or any technical or political disturbance to the game play. Refunds may be granted to players in such cases.
5.4. In case of a misconfigured bonus campaign or pay-table and/or error in gaming software in any way, the Company reserves the right to alter player balances and account details to correct such mistakes.
5.5. Should the player become aware of possible errors or incompleteness in the software, in bonus or on the site, he or she agrees to refrain from taking advantage of them. Moreover, the player agrees to report any error or incompleteness immediately to the Operator.
5.6. In the event a Game is started but miscarries because of a failure of the system, the Operator will refund the amount wagered in the Game to the user by crediting it to the User Account or, if the account no longer exists, by paying it to the user in an approved manner; and if the user has an accrued credit at the time the game miscarried, credit to the User Account the monetary value of the credit or, if the account no longer exists, pay it to the user in an approved manner.
5.7. The Operator reserves the right to remove any Game from the site at any time. Any event or Game that indicate incorrect behaviour affecting pay out, game data or other balances, that may be due to misconfiguration or a bug, will be cancelled and removed from the site. The Player(s) balances and account details may be altered in such cases in order to correct any mistake.
5.8. The Operator reserves the right to retain payments, if suspicion or evidence exists of manipulation of any of the Games and/or the Software. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the Games and/or the Software or attempted to do so.
5.9. Refunds may be given in case of exceptional circumstances, in such cases, they will be given solely at the discretion of the Operator.
6. Responsible Gaming
6.1.1. The Operator supports responsible gambling. You can learn more about Responsible Gaming, prevention of gambling addiction and be guided to professional help on the site under "Responsible Gambling" and relevant pages of the site.
6.1.2. Our Software is designed for amusement purposes. If you feel that you have or may have a problem with habitual or compulsive gaming we advise you to avoid gambling on all the Company's Websites, any other gaming ventures, and to seek professional help. If you have been diagnosed with any form of compulsive gambling disorder, the Operator strongly advises you not to engage in any gambling activities and to avoid the software regulated by these Terms and Conditions.
6.2.1. At any time you may choose to impose limits to your gambling: limit on deposits and wagers in a period of time, limit on losses in a period of time; limit your session time. Please see Responsible Gambling for further information.
6.2.2. You may at any time change or remove your limits. Decrease in limits will take immediate effect. If you wish to increase or remove the limits, this will come into effect after the period in question (daily, monthly or weekly limit period) + 24 hours.
[Swedish customers only] If your account is regulated by the Swedish Gambling Licence you will be obligated to impose a daily, weekly and monthly deposit limit at registration. You will not be able to play if the limits are not set by you. Decrease in limits will take immediate effect. If you wish to increase your deposit limit this will come into effect after the period in question (daily, monthly or weekly limit period) + at least 72 hours.
[UK customers only] If your Account is regulated by the Company's UK online gambling license, any reduction in the limits will take effect immediately and any increase in the limits will take 24 hours before coming into effect. The limit can be increased only after a cooling off period of 24 hours has elapsed and you have taken a positive action at the end of the cooling off period to confirm your request.
6.3. Time out
6.3.1. [UK customers only] If Your Account is regulated by the Company's UK online gambling license, you may request a time out from gambling, which is a break period of between 1 to 42 days, by contacting our customer support or by going into your account settings. After the time-out period elapses, your account will reopen automatically. The cool-off period cannot be terminated before the intended time-out period passes.
6.3.2. [Swedish customers only] If your account is regulated by the Swedish Gambling Authority you may request a time out from gambling, which is a break period of 24 hours. Longer periods please see the self-exclusion (6.5.1) on ‘spelpaus.se’.
6.3.3. If you are located anywhere else excluding Great Britain you may request a time out from gambling, which is a break period of between 1 to 42 days, by contacting our customer support or by going into your account settings. After the time-out period elapses, your account will reopen automatically. The cool-off period cannot be terminated before the intended time-out period passes.
6.4.1. You may at your discretion choose to exclude yourself from playing any Games on our Websites. In order to self-exclude, you need to contact our customer support clearly indicating your wish to self-exclude from gambling. You can also opt for self-exclusion by going into your account settings. You will find further information under Responsible Gambling section on the Website.
[UK customers only] The UK Gambling Commission is providing a national self-exclusion system called GAMSTOP. By registering with GAMSTOP you may exclude yourself from accessing gambling websites which are licensed in the UK. In order to exclude yourself in GAMSTOP you will need to register electronically with your personal data and provide your identification document. You can exclude yourself for a period of 6 months to 5 years. You cannot remove your exclusion before your exclusion period passes. If you wish to extend the period of exclusion you can do so by logging in to your account on GAMSTOP. During your exclusion you will not receive any marketing information from any gaming operators. For more information please visit gamstop.co.uk.
[Swedish customers only] The Swedish Gambling Authority is providing a national self-exclusion system, spelpaus.se. In the system players may exclude themselves from accessing gambling websites which are licensed in Sweden. In order to exclude yourself in Spelpaus you will need to register electronically with your e-ID and provide your Swedish ID number. You can exclude yourself for a period of 1, 3 or 6 months. Note that your exclusion will expire automatically after the selected period passes and you will be able to continue to play. You cannot remove your exclusion before your exclusion period passes. If you wish to extend the period of exclusion you can do so by logging in to your account on spelpaus.se. During your exclusion you will not receive any marketing information from any gaming operators. For more information please visit spelpaus.se.
6.4.2. [UK customers only] If your Account is regulated by the Company's UK online gambling license, you can self-exclude for a minimum period of between 6 months to maximum of 5 years. Prior to confirming your self-exclusion request, you will be provided with information regarding the consequences of self-exclusion. Within two days of receiving the completed self-exclusion notification your data, including your name and details will be removed from our marketing databases.
6.4.3. [UK customers only] If Your Account is regulated by the Company's UK online gambling license, your account will not be reopened after any self-exclusion period.
6.4.4. Should you opt for self-exclusion in the manners contemplated above and You are located anywhere else excluding Great Britain and Sweden the minimum period of self-exclusion will be 7 days.
6.4.5. Regardless of the length of Your self-exclusion period, as such self-exclusion period terminates, you will be allowed to commence wagering with the Company and also receive marketing materials.
6.4.6. The Operator encourages you to consider extending your self-exclusion to other remote gambling operators currently used by you.
6.4.7. During a time of self-exclusion your account balance will stay in your account. If your balance exceeds twenty Euro (20 €) or the equivalent you will be able to request withdrawals by contacting customer support.
6.4.8. [UK customers only] If your account is regulated by the Company's UK online gambling license all the funds held at your players account will be returned and you will be prevented from placing wagers or deposit into your account.
6.4.9. In requesting self-exclusion, you agree to provide full and accurate personal details, now and in the future, so Your access/use of the Website and the Software can be restricted. If You do choose to self-exclude, we will use all reasonable endeavors to ensure we comply with Your self-exclusion. However, in agreeing to self-exclude, you accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, the Operator has no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed.
6.4.10. Any self-exclusion, time out or any similar action will be valid across all Websites operated by the Company.
7. Special Conditions
7.1.1. All Games offered on the Website may have their specific or additional rules and conditions. The rules linked from this page are an integral part of these Terms and Conditions. You shall be deemed to have accepted the special rules upon clicking the ‘CREATE ACCOUNT’ button on this page.
7.2.1. All Casino Rules are found within the Game itself.
7.3. Pooled Network Jackpots
7.3.1. All Pooled Jackpot Rules are found within the Game itself.
7.3.2. When the jackpot is won by one of the Company’s players, the Game Provider shall transfer the jackpot sum from the pooled funds to the Company, and the Company will then pay the jackpot sum to the player.
Under no circumstance will the Company be liable to pay the jackpot sum in cases where the Game Provider is unable to transfer or pay the jackpot sum to the Company.
7.3.3. For the sake of clarity, pooled network jackpots include, but are not limited to, the following games:
- Arabian Nights, Hall of Gods, Mega Fortune, CashSplash 3 Reel, CashSplash 5 Reel, Fruit Fiesta 3 Reel, Fruit Fiesta 5 Reel, King Cashalot, LotsALoot 3 Reel, LotsALoot 5 Reel, Major Millions, Mega Moolah, Treasure Nile, Tunzamunni, WowPot, Mega Moolah Isis and Cyberstud Poker.
8. Anti-money Laundering Reporting
8.1. Player awareness of any suspicious activity relating to any of the Games provided on the sites, must be reported to the Operator immediately.
8.2. In order to perform any transaction, the Operator may undertake any such verification checks as may be required by the Company or by third parties (including, but not limited to, regulatory bodies) to confirm the legal ownership and the origin of the money implicated, the identity of the applicant and to comply with the existing Anti Money Laundering Provisions.
8.3. The Operator will report any suspicious transaction to the relevant competent authorities in Malta.
8.4. The Operator reserves the right to block, close or suspend a User Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.
9. Intellectual Property
9.1. The Operator and related companies own the rights to all software, user interfaces and graphic features available to you. These are protected by Copyright laws and you may only use the sites for your personal use in accordance with Terms and Conditions stipulated by the Company and laws applicable.
9.2. You will need prior approval by the Operator to in any manner except for private use, display or use trademarks, service marks, trade names or/and accompanying logos, alone standing or in conjunction with any text, of the site, or of a subsidiary or affiliated company to, or of a company belonging to the same group of companies as, or of the ultimate majority shareholders in, any of the software regulated by this Terms and Conditions.
9.3. Other products and service names displayed or referred to at any of the sites may be trademarks and service marks of their respective companies and exclusive property of such respective owners. Without the written consent of the owners or/and holders of the trademark and service marks may not be used publicly.
9.4. Animations, avatars, images, background images, other graphics, photographs, video and audio clips, button icons, streaming data, downloadable materials, data compilations and software, accessible from the Websites licensed, operated or controlled by the Operator is the proprietary information and valuable intellectual property of the Company or any party responsible for providing the materials. The Company owns all rights and interests in above mentioned materials.
9.5. The materials may not be copied, distributed, republished, modified, uploaded, posted, or transmitted in any way except for private or personal use without the prior written consent of the Company.
11.1. If you have a complaint you may contact our customer service as indicated on the Company Website. Alternatively, you can send a complaint by post on the following address:
Compliance Department Viral Interactive Ltd Edge Water Complex, Floor 4 Elija Zammit Street Water Complex, Floor 4, STJ3150, St. Julian’s Malta.
11.2. The Operator will use best efforts to resolve a reported matter promptly. If You disagree with the final decision of the Company in respect of Your claim and/or dispute and would like to dispute it, then in as much as it relates to any acts of the Company under its Maltese online gambling license, or UK online gambling license.
You may send Your written submission along with the final decision of the Company to Independent Betting Adjudication Service at email@example.com, and get more information on how to raise a dispute at: http://www.ibas-uk.com/consumers/how-to-raise-a-dispute/ or alternatively send it by post to:
Address: Independent Betting Adjudication Service PO Box 62639 London Address:EC3P 3AS Telephone number: 020 7347 5883 E-Mail: firstname.lastname@example.org
If your claim and/or dispute relates to any acts of the Company under the Swedish gambling license, You may send Your written submission along with the final decision of the Company to the Swedish Gambling Authority, Spelinspektionen via e-mail (email@example.com) or via mail:
Address Spelinspektionen Box 199, 645 23 STRÄNGNÄS Sweden Phone: +46 152 650 100 e-mail: firstname.lastname@example.org
It is also possible in Sweden to send a complaint to Allmän Reklamation Nämnd (ARN) which will solve the dispute regarding Games or lotteries which exceeds 1000 SEK. You may send your written submission along with the final decision of the Company to ARN. More information can be found on www.arn.se
A full overview of the procedure for customer complaint handling can be found here.
12. Limitation of liability
12.1. You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
12.2. Without prejudice to the generality of the preceding provision, the Operator, its directors, employees, partners, service providers:
– do not warrant that the Software and/or the Website are fit for their purpose;
– do not warrant that the Software and/or the Website are free from errors;
– do not warrant that the Websites and/or the Games will be accessible without interruptions;
– shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the software or your participation in the Games.
12.3. You hereby agree to fully indemnify and hold harmless the Operator, their directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the software or participation in the Games.
12.4. To the extent permitted by law, the maximum liability arising out of or in connection with your use of the Software, regardless of the cause of actions (whether in contact, tort, breach of warranty or otherwise), will not exceed 100 €.
13. Breaches, Penalties and Termination
13.1. If you breach any provision of these Terms and Conditions or the Operator has a reasonable ground to suspect that you have breached them, the Company reserves the right not to open, suspend or close your User Account, withhold any money in your User Account (deposits included) and apply such funds on account of any damages due by you in this respect.
13.2. The Operator reserves the right to freeze or terminate your User Account or cancel any wagers at our absolute discretion in case the Company suspect that you are in breach of this agreement, have problems with creditors, are engaged in illegal or fraudulent activities when using any of the sites, using the rewards program or in other ways detrimental to our business.
13.3. You acknowledge that the Company shall be the final decision-maker of whether you have violated the Company’s rules, terms or conditions in a manner that results in your suspension or permanent barring from participation in our site.
14.1. If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
15.1. The Operator reserves the right to assign or otherwise lawfully transfer this Agreement. You shall not assign or otherwise transfer this Agreement.
16. Applicable law and jurisdiction
16.1. These Terms and Conditions are governed by the applicable Laws of License jurisdiction.
17. Bonus Policy
17.1. Please refer to our bonus terms by clicking here.
18. NetEnt terms
18.1. The following territories are restricted for NetEnt games: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka Sudan, Syria, Taiwan, Trinidad & Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
18.2. It is not permitted to offer Jumanji, emojiplanet, Planet of the Apes Guns & Roses, Jimi Hendrix & Motorhead in the following countries: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine
18.3. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
18.4. The following regulated territories are restricted if a gaming license to that particular country is not held by the licensee: Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United States of America and The United Kingdom.
18.5. Vikings is not offered in following jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America (exl. State of New Jersey), Uganda.
18.6. Narcos Video Slot is not offered in following jurisdictions: Indonesia, South Korea.
18.7. It is not permitted to offer Hall of Gods, Arabian Nights, Mega Fortune & Mega Fortune Dreams in following jurisdictions: Azerbaijan, China, Curacao, Denmark, India, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Turkey, United Arab Emirates, Ukraine.
Version 1.1. valid as of 16 April 2018.
Version 1.1. changes section 6 on Responsible Gaming.
Version 1.2. valid as of 09 August 2018 and updates point 3.1.2 and 3.1.3.
Version 1.3. valid as 09 of November 2018 and updates point 2.3.14 and 2.3.15.
Version 1.4 valid as of 1 of January 2019 adds provisions regarding Swedish License requirements for Swedish players.
Version 1.5. valid as of 07 of May 2019 adds provisions regarding UK requirements for identity verification, MGA requirements for deposits to user account and withdrawals from user account, changes the UK license number, updates the complaints provisions and adds provisions 18.4, 18.5 and 18.6 and updates points 18.1 and 18.2.
Version 1.6 valid as of 23 August 2019. Updated points: 1.2, 2.1.9, 2.1.13, 2.2.5, 2.3.16, 6.2.2, 6.4.3, 7.3